Broadband Blues

Gotta love my broadband connection this past week. Last weekend, I finally managed to get to a website without timing out. Then, I found out that downloading files are lightning fast. Oh great, so my file downloading speed are just fine and dandy, just that getting to the files through the websites are taking forever. -_-

I also decided to call the ISP support to get an update on my connectivity issues. Took a little longer to get through, being the weekend, but after about 10 minutes I got someone. Gave my report ID to the guy and waited for the response.

Then he gave me the bad news: they have escalated this issue to the next level, and they have assigned someone to look at it, but it is still in progress, because of a number of excuses like understaffed and the festive season. So, hopefully someone will continue to look into it on Monday.

I basically intepreted it as this: yeah, we suck at getting the job done, but hey, you're getting free support here, since that's what you paid for, you have to live with it. Technically, they're right, but since I still have to pay them monthly regardless of bad connections, that's not how i think about it. -_-

I really hope the business package get way better support than this, because if they are relying on the Internet for their business, they are going to lose a lot of money from the past few days.